Operational Support

We Take Care of Your Business Operations

For small to medium-sized operations, it is essential to streamline operations in order to ensure efficiency and maximize profits. It can however prove to be prohibitively expensive to build and manage all operational elements in-house. ASG offers full-coverage solutions to ecommerce enterprises, individually designed to meet the specifics of your operation. Our services will enable you to simplify processes, reduce costs and allow you to focus on core business tasks. We work only with trusted professionals who can deliver a quality service that is capable of taking care of every element in your operation.

Outsourcing removes you from the complexity of processes and operations. You will strengthen your business by having experts in each role without the demands of engaging in individual recruitment processes, the need for additional office space, supplies, technology and importantly, by reducing cost. Additionally, as it is their business to be conversant with current regulatory requirements, you can delegate the navigation of the regulatory environment and be safe in the knowledge that your operations continue to be managed in alignment with best practices.

We can also guide you in determining exactly what your business could benefit from, introduce you to new and unique possibilities such as integrative financial technologies, and support you in scaling up or down whenever your business needs it. You can outsource accounting processes, fraud prevention and customer support with freedom to adjust and adapt to the dynamic nature of your business. Our experts can act in an advisory capacity, guiding you in making improvements to your operations and performance. Your business will benefit from far greater agility and the ability to reach further and achieve more.

Ecommerce Without Compromise

The move away from face-to-face customer engagement should not mean a reduction in customer service and satisfaction. What’s more, outsourcing customer care should deliver benefit to both the company and the consumer. The ability to engage with customers on whatever platform or channel they desire, and in their own language is something made possible through outsourcing. Whether it’s handling product enquiries, warranty guidance, billing, service activation or technical support – on the phone, online chat or email, we have it covered.

We will help you devise a customer engagement strategy which will simultaneously please your customers while driving growth and revenue. With the ability to represent your company and brand professionally, we provide an enhanced service which promotes customer satisfaction, grows loyalty and delivers consistent results.